Payment and Refund Policy

Last updated: 5 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through veritixu. The courses provide informative resources dedicated to audiovisual production excellence, covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It governs payments made by customers in the United Kingdom for access to online course materials, video lessons, downloadable guides, and any associated digital content. The policy does not extend to third-party services or physical goods unless explicitly stated at the time of purchase.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate. veritixu reserves the right to adjust prices for future enrolments, but changes will not affect existing confirmed bookings. Additional charges may apply for optional extras such as extended access periods or certification, which will be clearly indicated before payment. Customers are responsible for any currency conversion fees imposed by their payment provider if paying from outside the UK.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for course purchases. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt your payment details. Payment authorisation occurs immediately upon submission, and funds are held until the order is confirmed. veritixu does not store card details on its servers. If a payment fails, you will be notified and given the opportunity to retry with an alternative method.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email following successful payment. This email details the course access credentials, start date if applicable, and terms of use. Until this confirmation is issued, no binding agreement exists. Access to digital course materials is granted electronically within 24 hours of confirmation, subject to verification of payment.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, UK customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, if you begin accessing digital content during this period, your right to cancel may be lost for that portion of the course. Cancellations must be requested in writing via the contact form on the Contacts page.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused courses within the 14-day period or where technical faults prevent access. Exclusions include cases where substantial content has been downloaded or viewed, promotional bundles, and subscriptions after the initial period. Digital licences and completed modules are generally non-refundable once accessed. Partial refunds may be considered at the discretion of veritixu for extenuating circumstances such as prolonged service outages.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit a message through the contact form on the Contacts page, including your order number, full name, email address associated with the purchase, and a brief explanation. You may also provide supporting details such as screenshots of access issues. Requests should be made as soon as the issue arises. veritixu will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, our team will review the request within 10 working days. We may request additional information if needed. You will be notified of approval or rejection by email. Approved refunds will proceed to processing; rejected requests will include reasons and any options for appeal or alternative resolutions.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued using the original payment method where possible. Processing typically takes 5 to 10 working days after approval, though bank transfers or international cards may require up to 14 days for funds to appear. You will receive confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

For digital courses, access is granted immediately upon confirmation, which may affect cancellation rights as noted above. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their specific terms and may not qualify for refunds if the discount was applied to non-refundable items. Services such as live webinars included in courses follow the same 14-day rule but exclude any sessions attended.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, access will be suspended until resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated seriously and may result in account suspension. Suspected fraudulent activity will be reported to relevant authorities, and payments may be withheld pending investigation.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. You retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this policy limits liability for personal injury or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, use the contact form on the Contacts page or email [email protected]. veritixu may update this policy to reflect legal changes; the latest version will always be available on the website. Continued use of the site after updates constitutes acceptance. This version was last updated on 5 November 2026. 1 Fairview Cottages, Beehive Road, Binfield, RG12 8TS, United Kingdom +44 845 644 3846